HERO

A HERO is an associate, manager, or team that:

Never says, "never"; who always believes that there is a way to meet the challenge and often finds a workable solution.
Looks at a difficult situation, such as long lines and frustrated customers, and is determined to fix it quickly, efficiently, and with a smile.
Comes up with innovative and creative solutions to problems.
Generates ideas to make processes work more efficiently.
Recognizes an opportunity to help a customer or client and makes it happen, despite the extra effort.
Welcomes a new procedure or process, despite its initial awkwardness and encourages team members to do the same.

A HERO is an associate, manager, or team that:

Recognizes that different people maintain different perspectives, and that a fresh outlook on a situation can be helpful.
Willingly changes a planned cource of action to accommodate ideas and interests of others.
Actively attempts to bring people with different opinions and ideas into the organization.
Is helpful toward everyone without being asked.
Acts to add services addressing the needs of a particular customer group.

A HERO is an associate, manager, or team that;

Constantly rallies the troops, looks for ways to recognize others' achievements, and genuinely appreciates others' success.
Takes time to communicate a job well done and allows others the opportunity to learn by example.
Strives for achievement and seeks more effective ways to meet team goals.

A HERO is an associate, manager, or team that:

Arrives early to be sure that everything is "just right".
Puts forth their best, every day, to ensure that their customers receive great service.
Creates the quality products and service that our customer expects.
Ensure that everything delivered to customers is nothing short of excellent, always.

A HERO is an associate, manager, or team that: